Terms and Conditions
By making a booking you are agreeing to accept the following terms and conditions for you and all those who take part.
Prices are in Euros per room and include bed and breakfast, daily cleaning, linen change every other day, Internet wi-fi throughout the hotel, courtesy water on arrival. Some room types include more services duly specified in the descriptions.
We reserve the right to change the prices of our rooms at any time and without notice. However the price agreed at the time of booking (excluding extras), will not be changed under any circumstances. Not refundable rates are not combinable with other discounts.
Reservation & Deposit
To make a reservation please use the proper on-line Booking form that you will find in any page of the website www.alerasalina.it or email. You will have to provide us with your personal details, including a reachable telephone number, an email address, the dates of your stay and the number of people in your party . To confirm your reservation you have to provide a valid credit card number visa or mastercard which we will keep to guarantee the reservation in accordance with our cancellation policy. Room&breakfast ‘A Alera reserves the right to pre-authorize your card to arrival. Alternatively, you can give us a deposit of 30% by bank transfer or paypal (payment via paypal includes a 5% surcharge on the amount to be paid). In case of transfer you have 24 hours to pay the deposit, while the balance will have to be available in our bank account the within the last date available for cancellation. In case of bank transfer we recommend to send us a copy of it by fax or email. In case of a non-refundable tariffs the full amount must be paid in advance by credit card.
*Should you not respect the above deadlines the booking will be treated as a cancellation, the dates will be automatically released and we will feel free to re-let it again.
If you only want to send an enquiry or have any doubt, before booking online, you can ask for information by writing an email on “Contact us” on www.alerasalina.it and provide us with your contact info to reach you as soon as possible.
GENERAL – Reservations can be cancelled within 10 days before your arrival with no charge (Arrival Jan 15th= Free Cancellation within midnight of Jan 4th) and you will be given the amount back or the pre-authorization diverted, otherwise the whole amount of your stay will be lost. In case of early departure, we will keep the amount agreed for the whole stay.
In case of a non-refundable discounted rate, non refund will be received. Any cancellation or modification, if within cancellation terms, must be notified in writing to our email www.alerasalina.it and will have to be confirmed by the owner in writing.
AUGUST – If cancelled or modified up to 20 days before date of arrival, no fee will be charged.If cancelled or modified up to 15 days before date of arrival, 30 percent of the total price of the reservation will be charged.If cancelled or modified up to 10 days before date of arrival, 50 percent of the total price of the reservation will be charged.If cancelled or modified later or in case of no-show, the total price of the reservation will be charged. In case of early departure, we will keep the amount agreed for the whole stay. In case of a non-refundable discounted rate, non refund will be received. Any cancellation or modification, if within cancellation terms, must be notified in writing to our email firstname.lastname@example.org and will have to be confirmed by the owner in writing.
Unavalability of holiday house
In the unlikely event of us been unable to allocate you the house booked, you will be given the options of either accepting an offer of alternative accommodation of a similar standard, in a similar location or a full refund of all monies paid to us. In the event of you opting to take a refund, compensation will be limited to the amount of money we have received to date.
At least 24 hours before your arrival the guest must inform the owner about your arrival time, in order to welcome you at the accomModation, as we do not have a reception. The day of arrival check-in is from 15:00. On arrival at the accommodation, guests need to show their passports or ID cards. The contact person at the accommodation has the right to refuse admittance to guests who do not present valid identification.
The night before the departure guests must settle the bill of the stay and any extras. We accept the following methods of payment: cash, credit cards (Visa, Mastercard, bancomat) and paypal. The day of departure the guest has to leave the room within 10.00 a.m and report any drinks taken from the mini bar the night before. If departure is scheduled before 7:00 a.m please inform us.
We regret pets are not allowed.
Accommodation Rules -Stay
-In the unlikely event that you observe any damage on your arrival or any issues arise during your stay, including maintenance, please contact us immediately and to deal with your query / complaint. If you fail to do this then the owner cannot accept responsibility as they have been deprived of the opportunity to investigate and resolve the problem.
-It is strictly forbidden to duplicate keys or lend them to others, this might constitutes a serious criminal offense punishable by law. In the case of loss of keys is given a refund of € 20.00 for the damage caused.
-Under no circumstances may more than the maximum number of people as stated in the property description occupy a property except by prior consent stated on the booking confirmation. If this is not adhered to, the landlord has the right to ask the visitors to leave immediately. -You must engage in good neighbourly behaviour, preserve the residential amenity and not be a nuisance or annoyance to adjoining or neighbouring occupiers. Particularly noise should be kept to a minimum between 10 pm and 8 am and between 1 pm and 5 pm. Parents should please take care of their children constantly so that they do not disturb. The guests shall take all reasonable and proper care of the accoMmodation , inside the house and in the garden, and any furniture, pictures, fittings and effects in or around the property and leave them in the same state of repair and condition at the end of the rental period as found at the beginning. You should not use towels or linen supplied in the property outside. Please supply your own towels for outdoor. Sun cream, fake tan, waterproof make up and hair dye can cause permanent damage to bedding, linen and towels and we ask all guests to take care when using these products. If you plan to use them, we recommend that you bring some spare linen in order to prevent staining during your stay.
In accordance with Art. 13 Decree Law 196/2003, we wish to inform you that the sending of your request of informations/offers and/or the request of booking will involve the processing of your personal data, which Room&Breakfast ‘A Alera carries out in full respect for your rights, your fundamental freedoms and in compliance with the minimum security measures provided by law. Your personal data will be processed exclusively for the purpose of selection and search for personnel, purpose to offer and effect hotel services, purpose to send periodical communications and promotions effected by Room&Breakfast ‘A Alera.
Last modification of Terms 01/01/2015